Obtain Patient information for registration, appointment scheduling and home sample collection.Document all call information according to standard operating procedures.Inform patients by explaining procedures, answering questions, and generally providing information about organization and its services.Communicate with patients regarding changes to appointment schedule, new services, and ongoing discounts.Maintain quality results by adhering to standards and guidelines and recommending improvements where required.Identify and escalate issues to concerned parties within the company.Follow up Patient calls where necessary.Recognize, document, and alert the management team of trends in customer calls.Promote services by providing marketing communication materials to customers.Be updated with the latest information on different facilities and tariffs and persuade patients’ politely to avail diagnostics and medication facilities from organization.Carry out reconciliation at the end of the shift to hand over to the cash manager of the facility.Ensure to liaise tickets for all the issues / suggestions for both external & internal customers. Regular ensure to send SMS and email as per protocol Maintain MIS/reports as per company standard.
Bachelor degree in any discipline
Skills Required: Call Center, Customer Relationship Management (CRM), Excellent customer service skills
1 to 2 year(s)
The applicants should have experience in the following area(s):
Call Center, Call Center Agent, Customer Service
Compensation & other benefits
April 25, 2021, midnight