Customer Service Executive

TeleConsult Group (TCG) Dhaka

New 1 week, 6 days ago

Responsibility

  • Obtain Patient information for registration, appointment scheduling and home sample collection.
  • Document all call information according to standard operating procedures.
  • Inform patients by explaining procedures, answering questions, and generally providing information about organization and its services.
  • Communicate with patients regarding changes to appointment schedule, new services, and ongoing discounts.
  • Maintain quality results by adhering to standards and guidelines and recommending improvements where required.
  • Identify and escalate issues to concerned parties within the company.
  • Follow up Patient calls where necessary.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Promote services by providing marketing communication materials to customers.
  • Be updated with the latest information on different facilities and tariffs and persuade patients’ politely to avail diagnostics and medication facilities from organization.
  • Carry out reconciliation at the end of the shift to hand over to the cash manager of the facility.
  • Ensure to liaise tickets for all the issues / suggestions for both external & internal customers.
  • Regular ensure to send SMS and email as per protocol
  • Maintain MIS/reports as per company standard.
  • Qualifications

  • Bachelor degree in any discipline
  • Skills Required: Call Center, Customer Relationship Management (CRM), Excellent customer service skills
  • Experience Requirement

  • 1 to 2 year(s)
  • The applicants should have experience in the following area(s):
    Call Center, Call Center Agent, Customer Service
  • Experience Requirement

  • Compensation & other benefits
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    40

    Expired At

    April 25, 2021, midnight