Executive/ Sr. Executive, Customer Support

BRACNet Limited Dhaka

New 1 month ago

Responsibility

  • Answer incoming calls and respond to customer's emails
  • Management and resolve customer complaints
  • Identify and escalate issues to concern departments
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary
  • Qualifications

  • B.Sc/ Diploma in computer science & Engineering.
  • Experience Requirement

  • At least 2 year(s)
  • The applicants should have experience in the following area(s):
    Customer Support
  • The applicants should have experience in the following business area(s):
    ISP
  • Experience Requirement

  • T/A, Mobile bill, Tour allowance, Profit share, Provident fund, Weekly 2 holidays, Insurance, Gratuity
  • Salary Review: Yearly
  • Festival Bonus: 2
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    4

    Expired At

    Sept. 30, 2019, midnight