Guest Service Associate

রয়্যাল টিউলিপ সি পার্ল বিচ রিসোর্ট ও স্পা কক্সবাজার সদর

New 1 month ago

Responsibility

  • Register guests and assigns rooms. Accommodates special requests
  • Assists in pre-registration and blocking of rooms for reservations
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
  • Understands room status and room status tracking
  • Knows room locations, types of rooms available, and room rates
  • Must be sales-minded. Presents options and alternatives to guests and performs upselling
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
  • Knows the location and types of available rooms as well as the activities and services of the property
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
  • Coordinates requests for maintenance and repair work
  • Uses proper telephone etiquette
  • Advise guest of any messages, mail received for the guest
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Qualifications

  • Diploma in Hotel Management
  • Skills Required: Customer Service, Excellent communication, Guest Relation
  • Experience Requirement

  • At least 2 year(s)
  • The applicants should have experience in the following area(s):
    Front Desk Management, Guest Management
  • Experience Requirement

  • Salary Review: Yearly
  • Festival Bonus: 2
  • Food & Accommodation
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    Not specified

    Expired At

    Oct. 10, 2020, midnight