Register guests and assigns rooms. Accommodates special requests Assists in pre-registration and blocking of rooms for reservations
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
Understands room status and room status tracking
Knows room locations, types of rooms available, and room rates
Must be sales-minded. Presents options and alternatives to guests and performs upselling
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Knows the location and types of available rooms as well as the activities and services of the property
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
Coordinates requests for maintenance and repair work
Uses proper telephone etiquette Advise guest of any messages, mail received for the guest Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Diploma in Hotel Management
Skills Required: Customer Service, Excellent communication, Guest Relation