Head of Customer Experience

বাংলালিংক Dhaka

New 3 weeks, 3 days ago

Responsibility

  • Develop Customer Experience strategy under the guidelines of top management and VEON aligning to the organizational goals and objectives
  • Ensure the right governance that enables constant improvements based on customer feedback and analytics
  • Ensure customer feedback is collected on the mass scale across most important journeys and touch points
  • Co-ordinate with cross-functional team development and refinement of end-to-end customer journeys to prioritize opportunities to further improve customer engagement and ensure highest levels of user experience
  • Ensure the products and services launched are tested on customers to prevent any defect using User Experience Lab
  • Embed customer excellence culture across organization with the support of relevant stakeholders
  • Qualifications

  • MBA/BBA from any UGC approved university
  • Experience Requirement

  • At least 10 year(s)
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    Not specified

    Expired At

    April 24, 2021, midnight