Priyo Disclosures

Deposit insurance and digital assets

Funds are held at partner banks that are Members FDIC, but Priyo itself is not a bank, and FDIC insurance does not apply to Priyo. Any deposit insurance protection depends on the bank holding the funds and on FDIC rules.

Stablecoins and other digital assets are not bank deposits, are not insured by the FDIC or any government agency, and are not covered by SIPC. They are not legal tender, and their value may fluctuate, including the risk that a stablecoin does not maintain its intended value. You may lose value.

Stablecoin custody is provided by Privy and settlement is facilitated by Bridge. Digital asset services are separate from banking services. Availability depends on your jurisdiction and eligibility and is subject to identity verification and our Digital Asset Terms. Nothing here is investment, financial or legal advice.

Electronic communications and signature consent

We provide notices, statements and disclosures electronically, by email and in your Priyo account, so please keep your email address current. Your consent to receive records electronically is set out in our E-Sign Consent Disclosure.

When you apply for a Priyo Visa spend card, the application shows the following statement next to the Issuing Bank Terms link:

By clicking “submit application", you agree to the Issuing Bank Terms, Stripe Connected Account Agreement, and Stripe Issuing Accountholder Terms, and you consent to electronic signatures as outlined in the Issuing Bank Terms.

Identity verification (USA PATRIOT Act)

Federal law requires us to obtain, verify, and record information that identifies each person who opens an account to help fight terrorism financing and money laundering.

When you open an account, we will ask for your full legal name, date of birth, residential address, a government-issued ID such as a driver's licence, passport, or state ID, and a tax identification number (Social Security Number or Employer Identification Number). We may verify this through third-party identity verification services and may keep copies of the documents you provide.

If you do not provide the information, we may be unable to open or maintain your account. We maintain an anti-money laundering programme that includes transaction monitoring, risk-based customer due diligence and reporting of suspicious activity as the law requires. By opening and keeping an account, you agree to cooperate with these requirements.

Electronic transfers and error resolution (Regulation E)

If you think there is an error on your electronic transfer, statement, or receipt, contact us within 60 days after we send the first statement showing the problem. For a remittance transfer, contact us within 180 days of the date we promised funds would be available to the recipient.

Electronic transfers. We will determine whether an error occurred within 10 business days after you tell us and correct any error promptly. If we need more time, we may take up to 45 days, and we will credit your account provisionally within 10 business days for the amount you think is in error. If you tell us orally, we may ask for written confirmation within 10 business days, and if we do not receive it, we may not provide the provisional credit. For new accounts, point-of-sale and foreign-initiated transfers, we may take up to 90 days and up to 20 business days to credit new accounts. We will report the results within three business days after we finish.

Remittance transfers. We will determine whether an error occurred within 90 days and tell you the result within three business days after we finish. You may cancel a remittance transfer for a full refund, including fees, by contacting us within 30 minutes of payment, if the funds have not been picked up or deposited. We will refund you within three business days.

Unauthorised transfers. If you tell us within two business days after learning your card or access device is lost or stolen, your liability is limited to the lesser of $50 or the unauthorised transfers made before you told us. After two business days, it can rise to $500. Report unauthorised transfers that appear on a statement within 60 days.

Funds availability (Regulation CC)

Our general policy is to make funds you deposit available by the first business day after the day of deposit and electronic direct deposits on the day we receive them. A business day is any day other than a Saturday, Sunday, or federally declared legal holiday.

In some cases, we may delay funds. We will tell you when you make the deposit, or by mail the next day, and tell you when the funds will be available. Delays can apply if we believe a cheque will not be paid, you deposit cheques totalling more than $6,725 in one day, you redeposit a returned cheque, you have repeatedly overdrawn your account in the last six months, or an emergency such as a system failure prevents us from making funds available. These funds will generally be available no later than the seventh business day after deposit.

Special rules may apply during the first 30 days your account is open. See our Funds Availability Disclosure for the full policy.

Interest on accounts (Regulation DD)

Priyo accounts are not interest-bearing, and no interest will be paid. For questions about your account terms, contact Priyo support through your account dashboard or visit pay.priyo.com.

ACH authorisation

When you register an external account and use the Transfer Funds feature, you authorise Priyo to initiate electronic credit and debit entries through the Automated Clearing House (ACH) network between your Priyo account and that external account. This covers one-time transfers, recurring transfers at the amount and frequency you choose, and other ACH features we make available.

You confirm that you have the right and authority to debit and credit both accounts, that the information you give us is complete and accurate, and that your transfers comply with applicable law and NACHA rules. If a transfer date falls on a weekend or bank holiday, it may be made on the next business day. If an incorrect amount is debited or credited, you authorise us to correct it.

Your authorisation stays in effect until we receive your written notice to end it, in time for us to act on it. To stop a recurring transfer, contact us at least three business days before the next scheduled payment at [email protected]. See our ACH Authorisation & Agreement Disclosure for the full terms.

Privacy

We do not share your nonpublic personal information with nonaffiliated third parties except as the law allows, such as to verify your identity, process transactions, prevent fraud, comply with legal requests, or through service providers bound to keep it confidential. We share information with our affiliates, and you can opt out of certain affiliate sharing as the Fair Credit Reporting Act provides.

We limit employee access to customer information to those with a business reason to know it, and we require vendors to keep it to similar standards. Federal authorities must follow set legal procedures under the Right to Financial Privacy Act before we release your financial records.

California residents have the right to know what personal information we collect, to request its deletion, to opt out of its sale, and not to be treated differently for using these rights. We send commercial email only as the CAN-SPAM Act allows, and every such message tells you how to opt out. Our online services are not directed to children under 13.

Inactive accounts and spend cards

Card issuing may be disabled on an account that has had no card transactions for 13 months (395 days). If the account also uses payments or financial account services, there must also be no payments or financial account transactions in that period and a balance of $9.99 or less.

We will notify you at least 30 days before this happens, and you can prevent it by making a card transaction or taking another action that counts as card activity. When card issuing is disabled, card authorisations are declined, while other services are not affected. You can restore card issuing by accepting the current terms again, after which your existing cards work again. We may ask you to verify your identity again. If funds remain unclaimed for the period set by state law, we may be required to send them to the state.

Changes and contact

We may update these disclosures. If a change would increase fees, increase your liability, or limit your transfers, we will give you written or electronic notice at least 21 days before it takes effect.

Questions or errors:

• Phone: +1-408-409-4094
• Email: [email protected]
• Mail: Priyo Inc., 166 Geary St, STE 1500 #1002, San Francisco, CA 94108, USA